With the continued Pandemic related to COVID-19, often referred to as the novel Coronavirus, we want to inform our clients and customers of our commitment to keeping to all applicable regulations and guidelines to keep our community safe
Current changes may have an impact on company functions such as periodic inspections and our ability to respond to maintenance requests. Please check back to this page to stay up to date about our current operational procedures and additional resources that can help owners and residents during this time.
Our Office Hours and How to Reach Us
To help keep our staff, owners, and residents safe and to comply with social distancing protocols, we've modified operational hours and staffing levels. However, our full team is available during regular office hours. To reach us immediately, please call 562-989-9835.
- Monday-Friday: 8:30 am to 5 pm
- Saturday-Sunday: Closed
You can also reach us and stay up to date through your online portals.
Residents can request a portal activation link if you don't have access. Your online portal allows you to pay your rent and submit a maintenance request.
Ernst & Haas realizes that social distancing could be limiting your ability to generate income during the COVID-19 crisis. We understand that job loss, furlough, or reduced work hours can have a significant impact on our residents and owners. We encourage residents to contact our office to discuss payment options and resources offering rental and financial assistance to help you navigate a loss of income due to COVID-19.
Tenants who are not able to make their rent payment need to contact us in order to make arrangements for their specific situation. Ernst & Haas abides by California State and local laws in working with tenants to accommodate rent payment delays and to set up rent repayment installment plans as allowed by law.
These laws are always changing, and Ernst & Haas is currently following the best practices set forth by the California Association of Realtors. Below are some of the forms we use to facilitate the process:
For Maintenance Requests
Before entering your home for any reason, one of our staff members will call you. They will ask a few simple questions to determine if our team members or vendors can safely be in contact with your home.
This new measure impacts all maintenance service requests. Your honest answers and transparency will help keep both you and our associates safe while we schedule work and perform repairs in your property. If we determine that our service team cannot safely enter your home, we will arrange alternative resources to help complete emergency service requests as needed.
We require masks for all maintenance technicians and residents while we are in or around your property to perform the work.
‘Showing Guidelines’ During COVID-19:
We do our best to follow the guidelines set forth by the California Association of Realtors for showing properties.
Below are some of the highlights of our showing procedures:
Our general policy for showing properties for lease that still have tenants in possession is to do discourage in person showings. We would only do so in infrequently and limited occasions with full permission of tenants.
Vacant Properties – Property supervisors must:
- Clean AND disinfect frequently touched surfaces. Includes doorknobs, light switches, countertops, handles, toilets, faucets, sinks, keys, fob, and lock boxes.
- No more than 2 persons can enter a property at any given time. They can take turns by staying outside until the 1st 2 enter and exit.
- Tenants must be expressly made aware of the risks of showing and visiting properties: that it may be dangerous or unsafe and could expose them or others to coronavirus (COVID-19).
- Potential tenants must wear masks when entering a property.
- Be mindful to ask if anyone (landlord, agent, tenant, applicant) has been exposed to COVID-19
- Unless it is necessary, communications with clients should be done via electronic means or by telephone. In person conversations should be minimized.
We'll Continue to Monitor the Situation
As we continue to monitor the COVID-19 crisis and receive updates about social distancing protocols or changes to the government guidelines for rent collection, mortgage suspensions, or evictions, we will update the information on this page.
Please refer back to this page often to stay up to date. If you need help with rental payment installments, please contact our team right away at 562.989.9835.
Your Safety Is Our Priority
We appreciate your patience as we adjust how we work to keep our team, residents, and owners safe in compliance with COVID-19 guidelines. We are confident that by enacting these changes in our operations and applying additional safety measures for maintenance requests, we'll help each other through this challenging time—safely.
We look forward to returning to a "business as usual" setting as soon as it's safe to do so. In the meantime, stay home, stay safe, and stay healthy!
For the latest information about COVID-19, safety guidelines, and the government response, please reference the links below.