Call Today: (562) 989-9835

Tenant FAQs

Answers to your common questions

Getting Started

Are there any Section 8 properties available? +
Currently, there are no Section 8 properties available.
What are your office hours? +
Our office is open Monday-Friday from 8:30 a.m.-5 p.m. and Saturdays from 9 a.m.-2 p.m. We are closed Sundays and all major holidays.
How do I see inside a property that I'm interested in? +
If the unit you are interested in is an apartment and is available for viewing, you may check out keys from our office to see the unit . Keys are available for check out Monday-Friday from 8:30 a.m.-4 p.m. and Saturdays from 9 a.m.-1 p.m. Be sure to bring your ID, as well as a $20 cash key deposit. If the unit you are interested in is a condo or house and is available for viewing, you may see the unit per the instructions provided on each listing.
How long are your leases? +
Leases are typically 6-12 months in length. 

Application Questions

Does my application take the property off the market? +
No. Until your application is approved, all offers to rent will be considered. However, once you are approved and a deposit is put down, the property is then taken off the market.
How long can a property be held for me? +
Once you are approved and a deposit has been received, a vacant property can be held for up to 10 days. However, this figure may vary depending on the property. 
Can I submit an application on a property that I haven't seen? +
Yes, many of our advertised properties are still occupied and are not ready to be shown. However, if you are interested in a property that is not yet vacant, you can still submit an application. 
What documents do I need to submit with my application? +
Providing the correct documents with your application greatly speeds up the process. Please include the following:
Recent pay stubs
Photo ID
A copy of any military orders
Documents supporting other sources of income including Social Security, Disability, Child Support, etc.
Copies of any satisfied court judgments which may still appear on your credit
2 years tax returns (self-employed only)

What kind of credit history do I need to qualify? +
While credit standards may vary, some general credit guidelines include:
If you have "dings" on your credit, recent trends should indicate an improvement
Credit problems that may be an issue include unpaid rents, unpaid NSF checks, unpaid utility bills, and outstanding child support payments.
Credit problems which are considered less serious include medical bills, student loans, and problems from the distant past.
All bankruptcies must be discharged.

How can I obtain a copy of my credit report? +
All applicants are entitled to receive a copy of their credit report. Once you have paid the application fee and we have processed your application, you may request a copy of it at anytime. You may only obtain a copy of your own credit report. 
Who may combine income in order to qualify? +
Generally, all occupants' incomes are combined to determine income qualifications. 
Do you take co-signers? +
Yes, we invite co-signers to apply when the applicant(s) does not meet our income requirements. 
We are married. Do we need still need to submit separate applications? +
Yes, all persons over 18 must submit a separate application regardless of marital status. 
I'm self employed. What do I need to provide with my application? +
If you are self-employed you will need to provide tax returns for the past 2 years. 
How long does it take to get a response after I turn in an application? +
Normally it takes 2-3 business days depending on how quickly your employment and landlord references are able to respond. 
Do I need to call in to see if my application has been approved? +
No, we will call you the moment your application is completed. 
What do I need to do after I'm approved? +
Once you are approved, we'll contact you to receive your security deposit (which reserves the property) and to schedule a lease signing and move-in appointment. 
What happens if I'm declined? +
While most applicants are approved, an application is occasionally declined. If this occurs we will notify you directly. 

About the Property

Which appliances are included? +
Appliances vary by property. Most appliances that are provided are courtesy items and are not under warranty. 
Is renter's insurance provided? +
While the property itself is insured against fire, flood, storms, etc., your personal belongings are not. We strongly encourage all our residents to obtain renters insurance from their local agent. 

Pets

Do you accept pets? +
The pet policy varies from property to property as some property owners allow pets and others do not. Due to insurance constraints, we do not allow the following breeds of dogs in any of our properties: Pit Bulls, Dobermans, Rottweilers, Chows, St. Bernards, Great Danes, Huskies, Malamutes, or near relatives. 
Do pets cost extra? +
Pet deposits are $300 per cat, $500 for one dog and $750 for two dogs.
How many pets are allowed? +
No more than 2 pets are permitted at each property. 
What happens if I don't disclose a pet? +
Not disclosing a current or future pet at the time of the lease signing produces expensive and severe consequences. When a non-disclosed pet is discovered, it voids the lease and may cause the forfeiture of your entire security deposit. It is critical that all pets obtain prior approval. 

Dollars & Cents

Is the $40 application fee per applicant or per property? +

All applicants 18 and over must submit an application and pay the $40 application fee. This application fee can be applied to any of our properties.

What are my total move-in costs? +
Your move-in costs will typically consist of:
Application fee
Security deposit
First month's rent
Any applicable pet deposits

Is the security deposit refundable? +
Yes, provided that the property is left in satisfactory condition upon move-out. 
Do you take credit cards? +

We do accept online credit and debit card payments for rent; however, security deposits must be paid by certified funds.

Office

4120 Atlantic Ave
Long Beach CA, 90807
Tel: (562) 989-9835
Office Fax: (562) 989-9166

BRE# 01251870

Office Hours

M-F 8:30 am – 5 pm
Saturday 9 am – 2 pm
Our office is closed on Sundays.

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