A Full Service Management FirmA Full Service Management Firm

A Full Service Management Firm

• Leasing Service
• Maintenance Services
• Resident Relations
• Accounting & Reporting
• Inspection Services
• and Much, Much, More

Leasing Services

Locating and placing the proper residents in your property in a timely manner is no easy task and requires a unique combination of experience and discipline. Having leased over 5,000 units, we've learned to resist the temptation to panic (which almost always leads to serious problems). Instead, we take advantage of every means available to find the right resident quickly.

"Market" Rent

Rent set too high means an extended vacancy while a rent set too low diminishes your returns. We perform a comprehensive rent analysis designed to attract quality tenants while at the same time, maximizing occupancy.

Getting Your Property Noticed

There are lots of ways to advertise a property, many of which don't work. Over the years we've refined and adjusted proven methods of advertising and use them to their full potential.

• Newspaper advertising in multiple publications
• Internet rental services with referral links from other sites
• Visible Post Signs
• Extensive referral network throughout the area including rental agencies, Corporate Relocation, Real Estate, and Locator Services
• Website with 24 hour important property information, updated daily
• Multiple Listing Service (MLS)

Finding the Right Resident

Placing the wrong resident in your property can be a disaster of epic proportions and this is where many managers get careless or desperate. All Ernst & Haas residents pass through a thorough screening process designed to minimize your future risk of non-payment or damage.

• Detailed background check including credit, criminal, court records, bankruptcies, etc.
• Thorough rental history review and verification of sources
• Employment and income research and verification
• Financial analysis which weighs debt, income, and monthly budget projections

"Leasing the property"

The property isn't rented until the lease is signed and funds are received.

• Comprehensive move-in conference where a customized lease is reviewed and executed
• Resident is furnished with an instructional packet providing important information to assist them in settling in.
• We perform a move-in inspection at the property within 24 hours of lease signing to ensure that the residents are off on the "right foot"
• We take scores of digital Move-in and Move-out photos to ensure proper documentation of the condition of the property to mitigate disputes.

Maintenance Services

Ernst & Haas offers its clients an excellent solution to ongoing maintenance needs. Our maintenance staff and vendors take great pride in keeping your costs to a minimum while still protecting the value of your property. Investment properties require a durable yet cost effective maintenance program that is a key piece of your total return.

• Hiring and monitoring of reputable maintenance vendors who offer the optimal mix of quality work, low prices, and excellent service. Our leverage and experience with vendors ensures that you receive maximum value for your maintenance dollar.
• 24 hour emergency assistance for residents
• Oversight of Vendor processes
• We maintain a full maintenance history for each property
• We conduct Regular Property Inspections with written inspection reports furnished to our clients.
• Strict oversight and enforcement of vendor recalls and administration of all warranties including home warranty policies

Resident Relations

One of the most difficult things about being a Landlord is dealing with Resident Issues. Some residents manage themselves while others require more attention... much more. Our knowledge and experience in dealing with all types of residents means lower vacancy rates and fewer problems. All residents are treated with respect and fairness but NEVER at your expense.

• Swift and effective rent collection procedures, up to and including necessary legal action
• PSN, an electronic rent collection service, minimizes errors and late payments
• All employees receive extensive training on all California Landlord & Tenant and Federal Fair Housing Laws
• Notification and follow-up to correct any violations from Homeowners Associations and Municipalities
• Correspondence to residents concerning maintenance concerns, lease/rent issues, and neighborhood issues
• Handling of all complaints and inquiries from Residents and Neighbors
• Newsletter and Website providing maintenance tips, reminders, and community information

State-of-the-art Accounting & Reporting

Ernst & Haas offers a customized Accounting & Reporting system that is second to none.

• PSN Electronic Rent Collection increases resident satisfaction and makes sure you receive your money faster.
• You receive detailed and accurate up-to-the-minute Monthly Financial Statements and a comprehensive "Schedule E friendly" Annual Report. View a Sample Report

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• We will service your mortgages, property taxes, insurance, and HOA dues at no extra charge.
• We maintain comprehensive files of all property transactions and correspondence.
• Each year you are issued tax forms 1099 and a schedule E friendly report.

Inspection Services

The interior inspection is one of the most valuable services we offer. We try to do a formal and comprehensive interior inspection of every home we manage at least once annually. During this process your property supervisor checks to make sure that the residents are abiding by the lease and that there are no serious threats to the value of the property. The supervisor checks for such things as unauthorized pets or residents, potential maintenance issues, lease violations and hazardous conditions. In addition, we perform exterior inspections each month.

and Much, Much, More

• Full compliance with increasingly complex regulatory requirements including Fair Housing, "Slumlord Laws", Sales Tax, Lead Paint Notification, and more
• Easy access to our staff. We return all phone calls and e-mails within 24 hours
• Fair Market Valuation Analysis to measure your property's appreciation at your request
• Client newsletters and memos offering useful market information and advice View a Client Newsletter

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• Free Investment Advisory Services when you're ready